Policies

Return and Replace Policy for NRJ E-Hookah:

We at NRJ E-Hookah strive to ensure your satisfaction with our products. However, please note that due to the nature of our items, we have a strict policy in place regarding returns and replacements. Kindly review the following terms and conditions:

1. Return Policy:

   • We regret to inform you that we do not accept returns for any purchased items. Once a purchase is made, it is considered final.
   • Please ensure that you carefully review all product specifications and details before making a purchase decision.

2. Replacement Policy:

   • We offer replacements only in cases where there is a factory defect or malfunction in the product.
   • Replacement requests must be made within 15 days from the date of receiving the item.
   • To initiate a replacement request, please contact our customer service team with your order details and a description of the issue.

3. Exclusions:

   • We strictly prohibit washing the hookah or the battery with water, as it may cause damage to the product.
   • Any damage resulting from washing the hookah or battery with water will not be covered under this return and replace policy.

4. Process:

   • If you encounter any factory defects or malfunctions within the 15-day window, please reach out to our customer service team promptly.
   • Our team will guide you through the replacement process, which may include providing evidence of the defect or arranging for the return of the faulty item.

5. Final Note:

   • We are committed to ensuring the quality and functionality of our products. However, it is essential to adhere to the guidelines and care instructions provided to avoid any damage or issues.
   • We appreciate your understanding and cooperation in following our return and replace policy.

For any further inquiries or assistance regarding our return and replace policy, please feel free to contact our customer service team.

Thank you for choosing NRJ E-Hookah.